User Guide
Video Credits
Video credits are used to generate AI-narrated video summaries of your articles. Each video generation consumes one credit. Plus and Pro plan subscribers receive a monthly allowance and can purchase additional credit packs.
Plan requirement
Video summary generation is available on the Plus and Pro plans. The Starter plan does not include video generation capabilities. See Plans & Pricing for a full comparison.
Monthly Allowance
Plus subscribers receive 2 video generation credits per month and Pro subscribers receive 5 video generation credits per month, included in the subscription. These credits reset on each billing date and do not roll over to the next period.
Purchasing Additional Credits
If you need more video generations than your monthly allowance, you can purchase additional credit packs from the Billing page:
| Pack | Credits | Price |
|---|---|---|
| 1 video credit | 1 credit | $99 |
| 3 video credits | 3 credits | $219 |
| 5 video credits | 5 credits | $349 |
| 10 video credits | 10 credits | $599 |
To purchase credits:
- Navigate to the Billing page in your FAQSIR dashboard
- Find the Video Credits section
- Select the credit pack you want to purchase
- Complete the checkout process via Stripe
Purchased credits are added to your balance immediately after payment.
Credit priority
When generating a video, the system deducts from your purchased credits first, preserving your monthly allowance. This ensures you get the most value from your credit packs.
How Video Generation Works
The video generation process is fully automated:
1. Script Generation
When a source is processed and video generation is triggered, the AI generates a narration script from the article's summary paragraphs. The script is optimised for spoken delivery.
2. Video Production
The script is sent to the video production pipeline (powered by HeyGen), which generates a professional AI-narrated video using a template with your content. This process runs asynchronously in the background.
3. Upload to YouTube
Once the video is produced, it is automatically:
- Downloaded and stored securely
- A thumbnail image is generated
- The video is uploaded to YouTube
- The YouTube URL is stored and linked to your source
4. Widget Display
Once the video is ready, the widget displays a "Video" tab in the panel with the embedded YouTube player. The video URL is included in the Source endpoint response under data.generated.youtube_url.
Credit Usage & Tracking
Checking Your Balance
Your current credit balance is displayed on the Billing page, broken down by:
- Monthly allowance — Credits included with your Plus or Pro subscription
- Purchased credits — Additional credits from credit pack purchases
When Credits Are Deducted
A credit is deducted at the moment video generation begins — not when the video is completed. If generation fails after credit deduction, the credit is consumed. This is because the AI processing and video production resources are used regardless of the final outcome.
Video Status
You can track the status of each video generation from the sources section of your dashboard:
| Status | Description |
|---|---|
| Processing | Video is being generated |
| Completed | Video is ready and uploaded to YouTube |
| Failed | An error occurred during generation. The reason is logged. |
| YouTube Failed | Video was generated but YouTube upload failed. Automatic retries are attempted. |
Failed Generations
If a video generation fails, the system logs the failure reason. Common causes include content that cannot be converted to a suitable script, or temporary service disruptions. Failed generations still consume a credit, as the AI processing and production resources are used at the point of generation.
If the video is generated successfully but the YouTube upload fails, the system retries automatically up to 3 times with increasing delays (30 seconds, 60 seconds, then 120 seconds).
Next Steps
Billing
Purchase credits and manage your subscription.
Plans & Pricing
See which plan includes video generation.
Features
Learn about the video summary feature in the widget.
Source Endpoint
See how video URLs appear in the API response.